What You Need to Know

SupportLinc offers a range of emotional well-being and work/life balance resources to help you and your household members feel your best.

Understanding the Employee Assistance Program

The Employee Assistance Program (EAP), offered by SupportLinc, can help you and your family with a range of personal and work issues, including emotional support, stress management, alcohol/substance misuse, legal and financial counseling, senior and child care services referrals, and more.

Using your EAP benefit

EAP representatives are available 24/7 to assist you. You can access the EAP online (Code: bertelsmann) or by calling SupportLinc at 1-888-881-5462. Representatives are available 24 hours a day, any day of the year.

EAP services are FREE and completely confidential.

The SupportLinc mobile app provides easy access to EAP services while you’re on the go. You can send a secure email, call or text a representative, schedule a consultation, and more!

Download the app ( https://www.supportlinc.com/mobile)

Covered services

The EAP can provide counseling services by phone or text, online, or face to face. Face-to-face counseling is limited to six sessions per issue per person. Common counseling topics include:

• Stress, depression, and personal problems
• Balancing work and personal needs
• Family and relationship concerns
• Alcohol or drug dependency
• Workplace conflicts and job concerns
• General health and wellness

However, the EAP is more than just a counseling provider. Here are some of the other services available:

• Traffic citations and fender benders
• Family law
• Estate planning
• Immigration law
• Financial services
• Budgeting and cash flow
• Credit issues
• Education funding
• Income taxes
• Mortgages
• Retirement planning
• Identity theft recovery

• Day care, after-school programs, and summer camps
• Preparing students for college
• Nanny search
• Elder care
• Caregiver stress and burnout
• Assisted living
• In-home care
• Transportation services
• Adult day care

• Repairs and home improvement
• Auto repairs
• Pet care, including finding veterinarians, pet-sitting, and obedience training
• Moving and relocation services
• Cleaning services
• Travel
• Dining
• Gift recommendations
• Volunteer opportunities

If an EAP representative refers you to an outside resource, you’ll be advised in advance of how much it will cost, if anything.